DND (Do-Not-Disturb) is a service that stalls bulk SMS from getting delivered to your contacts or your phone number. People subscribe to DND to enable them to opt-out from receiving third party SMS messages, such as marketing campaigns and ads. As thus, this poses a challenge on sending or receiving SMS to/on DND active numbers. The only way out in most cases is if contacts unsubscribe from the service. This can only be done directly from the mobile phone of the contacts themselves.
Here are steps on how to unsubscribe or deactivate DND on all GSM networks in Nigeria.
Text “HELP” or “STOP” to 2442 on your ETISALAT number that has stopped receiving Bulk SMS.
Text STOP to 2442 on your GLO number that has stopped receiving Bulk SMS.
Text ALLOW to 2442 on your AIRTEL number that has stopped receiving Bulk SMS.
For an MTN number that has stopped receiving Bulk SMS, first text STATUS to 2442 and wait for a response. Next, text STOP to 2442, wait for a response. Then, text ALLOW to 2442.
It has been discovered that Network Providers are automatically enabling DND on their subscribers' line without their consent, and a lot of contacts aren't aware they are DND active.
To confirm if your phone number is DND active, simply text STATUS to 2442.
For Glo numbers, text HELP to 2442.
In case these codes don’t work, kindly call your Customer Care. (Airtel 111 or 121, MTN 180, Etisalat 200, GLO 121 or 200)
For more assistance on delivery on bulk SMS, please contact us.