The importance of communication cannot be over emphasized enough, basically because it is widely accepted as the best and most effective tool necessary to achieve the desired results in a business organization.
In light of this, EbulkSMS have taken a step further to explore the world of communication by introducing updates to the 2-Way SMS system. This is an upgrade to our previous post on 2-Way SMS which only allowed you receive messages and respond with an alphanumeric sender ID.
Here is a sneak peek to the updates we made on the 2- Way SMS package;
1. Hosted Sender ID:
The updated 2-Way SMS package allows you respond to your clients or customers with your hosted number. Moreso, your messages deliver in a single thread to your clients so that there can be a record of the previous messages received, similar to a chat system for them. This way, they can keep track of all the messages being received from you and know how best to respond.
2. Pricing:
This option differs from the other as we would be employing resources locally to keep the SIM active and online 24/7.
Furthermore, you are being charged 1 unit per contact (All networks in Nigeria). Click this for more details on the pricing
3. Response to Keyword:
You can set up multiple responses based on the preferred keyword and have responses to the keywords as well. An example of a keyword is "Account Balance" which can be setup to initiate as many responses as intended.