The importance of communication cannot be over emphasized enough, basically because it is widely accepted as the best and most effective tool necessary to achieve the desired results in a business organization.
In light of this, EbulkSMS have taken a step further to explore the world of communication by introducing updates to the 2-Way SMS system. This is an upgrade to our previous post on 2-Way SMS which only allowed you receive messages and respond with an alphanumeric sender ID.
Here is a sneak peek to the updates we made on the 2- Way SMS package;
1. Hosted Sender ID:
The updated 2-Way SMS package allows you respond to your clients or customers with your hosted number. Moreso, your messages deliver in a single thread to your clients so that there can be a record of the previous messages received, similar to a chat system for them. This way, they can keep track of all the messages being received from you and know how best to respond.
This option differs from the other as we would be employing resources locally to keep the SIM active and online 24/7.
Furthermore, you are being charged 1 unit per contact (All networks in Nigeria). Click this for more details on the pricing
3. Response to Keyword:
You can set up multiple responses based on the preferred keyword and have responses to the keywords as well. An example of a keyword is "Account Balance" which can be setup to initiate as many responses as intended.