“The single biggest problem in communication is the illusion that it has taken place.”
– George Bernard Shaw
In essence, communication is not complete if it's "one-sided". Whether on a personal or professional level, it's always a 2-way exchange. Simply put, 2-Way communication clears the assumption and provides affirmation that communication has indeed taken place between you and your target audience.
Engaging your target clients and customers requires effective communication that looks for common ground, negotiation points and areas of specific importance to the client or customer.
One highly cost effective tool in achieving this is the 2-Way SMS messaging system. This is a tool that has elicited a robust level of engagement between companies (ranging from small businesses to multinationals) and their customers.
In the light of this, we recently added Auto-Responder to our 2-Way SMS messaging system making it very much possible to save more time and resources in communicating directly with your customers. This means you simply automate your inbound campaigns by setting up auto-responses, or using message triggers to send back dynamic replies based on keywords.
Here is how to get started!
1. Type a new keyword you would like to watch out for in the incoming SMS messages
2. Next, type the action (reply by SMS) that will be taken, once this keyword is detected in the SMS.
3. Also, type a default response for the received SMS that do not match any of your keywords.
4. Finally, type the response that will be sent automatically when people decide to opt-out of receiving your SMS messages.
You can add as many keywords as you wish. Once you receive any SMS on you longcode number, the system will respond according to the keywords you have set. All inbound messages are received in real time, allowing you to follow-up and respond instantly!
Like to have a 2-Way SMS integrated to your web or mobile platforms and benefit from our Auto-Responder feature? Click to get a bulk SMS account and chat with one of our agents online or contact us here.