Over the course of time, the logistics sector has been constantly evolving whilst acknowledging the automated mobile technology system, which is SMS messaging. Being one of the most lucrative large scale business globally, adopting the SMS messaging system which is the most powerful and yet underrated medium of marketing has immensely helped in illuminating the core values and importance of what the Logistics sector should represent which basically revolves around providing the best delivery services to and for their customers.
Here's how the SMS messaging comes in all of this. Logistics companies primarily makes use of SMS messaging for marketing as well as customers engagement which practically involves utilizing the 2 Way SMS feature because it has an efficient and effective method of enhancing customers relationship and simplifying in-house operations, and the schedule SMS feature because it offers a stress-free option of not having to be online every time to type your messages. Suffice to say that the biggest benefit of SMS messaging is, unquestionably its operational value.
With the aid of SMS messaging, APIs, 2 Way SMS, SMS mobile app, and a few other features, running an efficient, effective and qualitative logistics company has never been more easier and productive.
How Can Our SMS Messaging Platform Add Value To Your Logistics Company?
When implemented expressly, SMS messaging aids the smooth and unique running of your logistics company. This ranges from scheduled appointment reminders, delivery status updates, and confirmation of packages. Here are few ways you can use our SMS Messaging platform to your advantage.
1. Logistics Delivery Notifications
This is the first and most fundamental service rendered to your customers which involves sending delivery status notifications and alerts to them in less than a few minute either through our web interface or mobile app. I assure you this obligation does not go unnoticed because it actually goes a long way to improve the customer experience and avoid redundant back and forth communication.
2. Notification Of Order Status
SMS messaging could also serve for an in-house purpose to inform your drivers and distribution centers of your schedules for the packages, routes or even change of routes. This is by far the most suitable and reliable form of communication with them, because it is short, precise and more effective than the others put together.
3. Employee/Customers Service Notification
Here is another major part where SMS messaging comes in handy, and where 2 Way SMS plays the hero. When properly set up, the 2 Way SMS feature creates an avenue for a back and forth communication between your employees and your customers. They get to exchange information, make inquiries, and most importantly, get feedback by running a quick assessment test.
4. Warehouse Management System Notifications
Informing your customers of inventory shortages, invoice payment reminder, back-order deliveries, or new stock/arrivals doesn't only comes off as the right thing to do, but also portrays your company as a unique brand that knows its turf.
5. SMS Messaging Marketing
And above all, SMS messaging is by far the most convenient, reliable, fast and cost effective means of marketing, where a simple, precise, and yet attractive one page SMS will do the trick of 2-3 emails.
In conclusion to all this, there's more to the roles SMS messaging would play in your logistics company that is quite essential to the smooth running of it. Besides cutting cost, it also improves customers retention, optimizes efficiency, reduces human error and eases customer service.