Recently, MTN Nigeria implemented Do Not Disturb (DND) policy which has the effect of stopping bulk SMS and other third party SMS from reaching MTN subscribers. This policy affects about half the subscriber phone numbers on MTN as MTN appears to have activated the DND service on many lines automatically even without the owners consent.
*** UPDATE ***
You can now send SMS that delivers to all MTN lines affected by DND. All you have to do is subscribe to our corporate route by filling this MTN DND application template and sending it as an email attachment to info @ ebulksms.com. SMS price for this is 2 units per SMS to MTN numbers only for your chosen sender name other networks remain 1 unit per SMS.
Due to this unforeseen event, sending bulk SMS to persons who previously received our SMS now has a reduced rate of delivery.
As a bulk SMS user if you notice that some numbers that used to receive bulk SMS service are no longer delivering, what you need to do contact all your members using the regular SMS on your phone just once.
You will have to inform them to send ALLOW to 2442 to disable the DND service.
To check if your line is being limited by DND, use the following:
- Text STATUS to 2242 to confirm your status on the DND policy if you are active or not.
Once the above is done, you will get a feedback telling you if you are active on it or not. If you are,
- First text "STOP" to 2442.
- Then text "ALLOW" to 2442 to deactivate the DND policy to enable you receive SMS.
- After the above is done, you will then receive a confirmation SMS that you have been "successfully deactivated" from the policy.
If unblocking does not work, then you can do it online via https://www.donotdisturb.mtnonline.com:8081/vasportal
You can read more about this directly from MTN Nigeria here.