One of the many payment options available to you as an EbulkSMS user is the online Paystack payment which you can access by clicking on the link below:
With the Paystack option, you have 2 alternatives:
1. Payment using your Debit/credit card.With this option you get to input your card details to make payment for the recommended sum and your Ebulksms account is instantly, credited, of course, after your card information is verified and authenticated.
To resolve an uncredited payment made with this option, kindly reach out to us via:
A. Our online live chat available to you from 7am - 12 am
B. Sending an email with the details of said payment to firstname.lastname@example.org using he email address with which you are registered on our platform.
C. Calling a representative with the payment details on the mobile numbers below:
Where payment is neither approved /reversed within 24 hours,
We recommend you proceed to your card issuing bank and make a dispense error complaint.
NOTE: The only request you need to make at the bank is a DISPENSE ERROR REQUEST in which you will be asked to provide details of your card, the transaction reference, amount, and date.
2. On the other hand where customers do not feel comfortable inputting their card details, they have an alternative of making a transfer into a virtual account number generated by Paystack.
Here, a Wema/Zenith bank account number is provided into which a customer is expected to make a direct transfer. The account number is valid for 30 minutes after which it expires and becomes invalid.
It is with this second payment option that users may experience some difficulty.
Here are some useful tips to help you:
a. Ensure that the funds transferred are exactly the same as the amount recommended while processing your payment. i.e if the amount recommended online is N1342.30, you have to make sure that this exact sum is what is transferred to the account generated for you.
Where an incorrect amount is paid, it may render the payment null. Such Payment is expected to be reversed back to the customer's account.
However, where you do not receive a reversal within 24 hours,
Kindly send the details below:
. Amount paid
. Screenshot of Debit alert
. Bank account the payment was made from
. Your bank account details
And your funds will be processed for reversal.
While this payment is expected to be instantly credited to your EbulkSMS account, there are times when crediting may be delayed. You can reach out to us via any of the means listed in (1) above.